Terms & Conditions

These terms apply to every service booked with Aarna Hospitality (“we”, “us”, “our”), including hotel stays, leisure tours, corporate events and offsites, destination weddings and student trips, and to your use of this website. “You” means the person or organisation making the booking and every guest travelling under it.

By confirming a booking or paying an advance, you accept these terms together with our Privacy Policy and Refund & Cancellation Policy. If anything on your written quote or confirmation differs from these terms, the quote or confirmation applies to that booking.

We plan, arrange and coordinate your stay, trip or event. The services themselves, such as rooms, meals, transport, venues and activities, are provided by independent hotels, resorts, operators and vendors (“partners”).

Each partner is responsible for the services it delivers and may apply its own terms and house rules. We choose partners with care, pass on your requirements accurately and will help you resolve any problem that arises during your booking.

1. Share Your Plan

   Tell us your destination, dates, number of guests and budget by phone, email or our enquiry form.

2. Receive a Quote

   We send options with prices, inclusions, payment dates and cancellation terms.

3. Pay the Advance

   Once you approve the quote, the advance blocks your rooms, venue or services.

4. Get Confirmation

   We confirm your booking in writing. Only then is it final.

Quotes are valid for the period stated on them and depend on availability until the booking is confirmed. Rates for peak dates, long weekends and festivals can change quickly, so we cannot hold a price until the advance is received.

Please check your confirmation carefully, including guest names, dates and room types, and tell us about any error straight away.

• Advance: an advance is needed to confirm any booking. The amount depends on the property, the season and the size of the booking, and is stated on your quote.
• Balance: remaining payments must be made by the dates on your quote. If a payment is late, we may have to release the booking, and cancellation charges may apply.
• Taxes: each quote states whether GST and other taxes are included. A change in government taxes after booking may change the final amount.
• Payment methods: we accept bank transfer (NEFT / RTGS / IMPS), UPI and other methods agreed with your planner.
• Invoices: we issue a proper GST invoice for every booking. Companies should share their GST details at the time of booking.
• Not included: unless listed on your quote, personal expenses such as room service, laundry, minibar, tips and optional activities are paid directly by the guest.

You can ask to change or cancel a booking at any time by writing to us. Changes depend on availability and may change the price. Cancellation charges, refunds and date changes are explained in full in our Refund & Cancellation Policy.

Occasionally a partner may need to change or cancel a service, for example because of overbooking or maintenance. We will tell you as soon as we know and offer an alternative of a similar or higher standard, or a refund for that service.

• Carry valid government photo ID for every adult guest. Hotels may refuse check-in without it.
• Foreign nationals must carry a valid passport and visa.
• Follow check-in and check-out times and the house rules of each property.
• Give us accurate guest details, ages and any special needs.
• Pay for any damage or loss caused by you or your group.
• Behave respectfully towards staff, other guests and local communities.
• Make sure you are fit for any activity you take part in.
• Respect wildlife, forest and environmental rules at every destination.

A hotel or partner may refuse service or ask a guest to leave in cases of unsafe, unlawful or seriously disruptive behaviour. No refund is due in such cases.

• Final numbers: confirm your final guest count by the date on your quote. Charges are based on the confirmed count or the minimum guarantee, whichever is higher.
• Venue rules: each venue sets its own rules on music timings, decor, outside vendors, fireworks and alcohol. Any permits these need are your responsibility unless included in your quote.
• Vendors you appoint: vendors booked directly by you are your responsibility, and must follow the venue’s rules.
• Rooming lists: send guest names and room allocations by the agreed date so check-in runs smoothly.

For school and college trips, the institution must collect signed consent from a parent or guardian for every student, and share any medical conditions, allergies or dietary needs with us before departure.

The institution provides teachers or staff to supervise students throughout the trip. We arrange safe stays, transport and activities and work closely with the supervising staff, but day-to-day discipline remains the responsibility of the institution.

• Jungle safaris run on permits issued by the forest department. Zones, timings and availability are set by the authorities and can change without notice.
• Wildlife sightings are never guaranteed.
• Adventure activities such as rafting and trekking are run by licensed operators, who may set age, health and weather limits.
• Hill roads can be affected by weather, landslides and closures. Travel times are estimates, and routes may change for safety.

We recommend travel insurance that covers cancellation, medical emergencies and personal belongings.

We are not responsible for failure or delay caused by events outside our reasonable control, such as natural disasters, extreme weather, epidemics, government orders, strikes, road or park closures, or civil unrest.

If such an event affects your booking, we will do our best to offer alternatives or new dates, and to recover as much as possible of what you have paid from our partners. Refunds in these cases follow our Refund & Cancellation Policy.

We are responsible for planning and arranging your booking with reasonable skill and care. To the extent the law allows, our total liability for any claim is limited to the amount you paid us for the affected service.

We are not liable for indirect or consequential losses, for the acts or omissions of partners beyond our control, or for loss of or damage to personal belongings. Nothing in these terms limits any liability that cannot be limited under Indian law.

We work hard to keep the information on this website accurate, but property photos, amenities and descriptions are for guidance and may change. The details on your quote and confirmation take priority.

The text, design, logos and our own photographs on this website belong to Aarna Hospitality or are used with permission. Please do not copy or reuse them without our written consent, or use the website in any way that could harm it or other users.

These terms are governed by the laws of India. If you have a complaint, please contact us first. Most issues can be resolved quickly by talking to us.

If a dispute cannot be settled amicably, it will be subject to the exclusive jurisdiction of the courts at Gautam Buddh Nagar (Noida), Uttar Pradesh.

Questions about these terms or your booking? We are happy to help.