Refund & Cancellation Policy

Plans change, and we try to make cancelling as fair and clear as possible. This policy sets out our standard cancellation and refund terms for bookings made with Aarna Hospitality.

Hotels, venues and operators each set their own cancellation rules, and peak dates and events are usually stricter. That is why every quote and confirmation states the exact terms for your booking. Where your quote or confirmation says something different, those terms apply.

1. Write to Us

   Email sales@aarnahospitality.in with your name, booking reference and travel dates. If you call your planner, please follow up in writing.

2. We Acknowledge

   We confirm receipt. Your cancellation date is the day we receive your written request.

3. Refund Worked Out

   We send a written breakdown of any charges and the amount to be refunded.

4. Refund Paid

   The refund is processed to your original payment method or account.

Unless your quote says otherwise, the following charges apply, shown as a percentage of the total booking value and based on how long before the arrival or event date we receive your cancellation:

Some costs cannot be recovered once paid, so they are not refundable whenever you cancel:

• Jungle safari permits issued by the forest department
• Flight, train and bus tickets, which follow the carrier’s own rules
• Rooms booked at a non-refundable rate
• Compulsory gala dinners on festive dates
• Custom items already ordered, such as decor, printing and merchandise
• Visa, permit and government fees

• We will always try to move your booking rather than cancel it. Changes depend on availability, and any difference in rates is payable.
• A change requested 15 days or more before arrival is usually possible without a cancellation charge.
• A change requested 14 days or less before arrival may be treated as a cancellation followed by a new booking.
• Adding guests depends on availability. Reducing guests or rooms is treated as a part-cancellation for those rooms or places.

If you do not arrive without telling us in writing, this is treated as a no-show and the full booking value is charged.

If you check out early, arrive late or skip a meal, activity or transfer that was part of your booking, no refund is due for the unused part. We will still ask the hotel or partner for a goodwill credit where possible and pass on anything they agree to return.

• Refunds are started within 7 working days of your cancellation being confirmed. Where we depend on a partner’s refund, we start ours as soon as theirs is received.
• Refunds go to the original payment method or the bank account you paid from. We do not refund to third-party accounts.
• Once sent, the amount usually reaches your account within 5 to 7 working days, depending on your bank.
• Bank charges for international transfers, if any, are deducted from the refund.
• GST on refunded amounts is adjusted as permitted under GST law, and a credit note is issued where applicable.

We keep you updated until the refund reaches you. If it has not arrived within the expected time, please contact us with your booking reference.

If you have a question about a cancellation charge or the status of a refund, please get in touch. We aim to resolve every query fairly and quickly. Any dispute that cannot be settled is handled as described in our Terms & Conditions.