Privacy Policy

Aarna Hospitality (“we”, “us”, “our”) plans hotel stays, leisure travel, corporate events (MICE), destination weddings and student trips. Our office is at H Block, Nirala Tower, Sector 63, Noida, Uttar Pradesh, India.

This policy explains how we handle personal data when you visit this website, send us an enquiry, talk to our team by phone, email or WhatsApp, or book any of our services. For the purposes of India’s Digital Personal Data Protection Act, 2023, we are the Data Fiduciary for the data you share with us.

Most of what we hold comes directly from you. Depending on what you ask us to arrange, it may include:

We use your data only for clear, specific purposes, based on your consent or because we need it to provide a service you have asked for:

• Responding to your enquiry and sending quotes and options
• Making, confirming and managing bookings with hotels and partners
• Planning itineraries, events, weddings and group movements
• Issuing invoices and keeping accounts, including GST records
• Sending booking updates, reminders and travel documents
• Helping you during your trip and handling any issues or complaints
• Meeting legal duties, such as guest registration rules and tax law
• Improving our services, website and the options we offer

We will send you offers or newsletters only if you have agreed to receive them, and every such message will tell you how to opt out.

Delivering a stay or event means working with partners. We share only the details each one needs, and only for your booking:

• Hotels and resorts where you are staying, for reservations and check-in
• Transport and activity providers, such as cab operators, safari operators and guides
• Venues and event vendors for weddings, conferences and offsites
• Banks and payment providers to receive payments and process refunds
• Professional advisers, such as our accountants and auditors
• Government authorities, when the law requires it, for example forest permits for safaris

When you submit our enquiry form, you agree that we may contact you by phone, email or WhatsApp about that enquiry. We use these channels to answer your questions, share quotes and keep you updated on your booking.

The WhatsApp buttons on this website open a chat in WhatsApp with your details pre-filled. Nothing is sent until you press send, and messages on WhatsApp are also covered by WhatsApp’s own privacy policy.

If you would rather not hear from us on a particular channel, just tell us or reply “STOP”, and we will update your preference.

Cookies are small files that a website stores in your browser. This website uses only what it needs to work properly and remember simple choices.

Some pages load content from third-party services, such as web fonts, icons, maps and embedded videos. These services may receive your IP address and set their own cookies under their own policies. You can block or delete cookies in your browser settings; the website will still work, although some embedded content may not display.

We keep personal data only as long as it is needed for the purpose it was collected for:

• Enquiries that do not lead to a booking are kept while we follow up, then deleted or anonymised.
• Booking, invoice and payment records are kept for the period required by Indian tax and accounting laws.
• Copies of ID documents are kept only as long as the booking or the law requires, then securely deleted.

We use reasonable technical and organisational safeguards to protect your data from loss, misuse and unauthorised access. Access is limited to team members who need it to serve you, and partners receive only what is required for your booking.

No system is completely secure. If a breach affects your personal data, we will inform you and the relevant authorities as required by law, and tell you what we are doing about it.

Under the Digital Personal Data Protection Act, 2023, you can ask us to:

You can also nominate someone to exercise these rights on your behalf. Email your request to sales@aarnahospitality.in and we may ask you to confirm your identity before acting on it.

This website is not meant for children to use on their own. For family holidays and student trips, details of anyone under 18 are provided by a parent, guardian or the school, and we process them only with the consent of a parent or guardian.

We use children’s data only to arrange and supervise the trip safely. We do not use it for marketing or track children’s behaviour online.

We may update this policy as our services or the law change. The date at the top of this page shows when it was last revised. If a change significantly affects how we use your data, we will let you know before it takes effect.

For any question, request or complaint about your personal data, contact us and mention “Privacy” in the subject line. We will acknowledge your message and respond as quickly as we can.

If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India.